Support

Frequently Asked Questions

Everything you need to know before you get started. If you don't find it here, Talk to Us.

Getting Started
What is Athance?

Athance is a sport-science athlete development platform offering coaching powered by deep analytical data, ISSF-accurate scoring, and performance analytics. It launches with a full Shooting vertical (10m Air Pistol, 25m Sport Pistol, 10m Air Rifle, and more), with 9 additional sports on the roadmap.

Which sports does Athance support right now?

Shooting is live, covering 14 ISSF patterns across pistol, rifle, and shotgun disciplines. Badminton, Cricket, Table Tennis, Swimming, Chess, Archery, Pickleball, Football, and Skating are on the roadmap and marked "Coming Soon."

Do I need to be a competitive/national-level athlete to use Athance?

No. Athance is built for athletes at every level, from someone logging their first practice session to national-ranked competitors. The Starter tier is designed for individual athletes just getting started.

How do I sign up?

Download the app from the Play Store or App Store, or use the Web App at app.athance.com. Sign up with email or continue with Google/Apple.

Is Athance available on iOS, Android, and Web?

Yes. Athance is built with Expo/React Native for iOS and Android, plus a full Web App experience.

Scoring & Shooting Features
How accurate is the scoring?

Athance's scoring engine covers all 14 major ISSF shooting patterns using the same precision rules used in Olympic competition, including inner-10 detection and decimal scoring.

Does Athance work with SCATT or SIUS training systems?

Yes. Athance supports SCATT Expert file import/analysis and is built with SIUS-compatible architecture for electronic scoring systems.

Can I log scores if I'm shooting on paper targets (no electronic scoring system)?

Yes. Athance includes a computer-vision based pipeline to detect and score shots from paper targets.

Does the app work offline at the range?

Yes. Sessions can be scored offline, with scores syncing automatically once you're back online.

What's the difference between "session logging" and "data-driven coaching feedback"?

Session logging records your scores, series, and shot data. Data-driven coaching feedback goes further, analyzing posture, trigger timing, follow-through, and breathing rhythm to give you specific, actionable insight after each session.

Leaderboards & Rankings
How do leaderboards work?

Athance ranks athletes at Club, State, and National scope. Rankings are coach-reviewed before publishing, and filterable by age group, gender, and event category.

What is the NRAI dataset, and how does it affect my ranking?

The NRAI dataset is a parsed archive of 150,000+ historical competition records from 4,500+ official PDFs. It powers national benchmarking so your ranking reflects real historical competition data, not just app users.

Can I link my existing national ranking record to my Athance profile?

Yes, this is the "Claim NRAI" feature, which lets you link your official national ranking record to your account.

Who reviews and approves my competition scores before they appear on the leaderboard?

Scores go through a coach review workflow before being published to leaderboards, ensuring accuracy and preventing disputes.

FemmeSync (Cycle-Aware Training)
What is FemmeSync?

FemmeSync is Athance's cycle-aware training module, built specifically for competitive women athletes. It adapts your daily training load and recovery recommendations based on your menstrual cycle phase.

Is my FemmeSync data private?

Yes. FemmeSync data is confidential and is never shared, including with coaches or academies, without your explicit consent.

Can FemmeSync help me plan for competitions?

Yes. It surfaces predicted peak-performance windows so you can plan competition entries around your cycle where possible.

Is FemmeSync available on all plans?

FemmeSync is part of the Pro (Athlete) tier and above.

Coaches & Academies
What does Athance offer for coaches and academies?

An admin dashboard with athlete roster management, competition creation and live leaderboard management, score review/approval workflows, and access to the NRAI dataset for talent identification and benchmarking.

Can our academy manage multiple athletes under one account?

Yes, the Academy tier is built for exactly this, with roster management and role-based access for coaches and admins.

Does Athance integrate with our state association (KSRA, MRC, etc.)?

Yes. Athance is built with integrations for KSRA, MRC, and other state shooting bodies, including data flow for competitions and rankings.

How do we get our academy onboarded?

Reach out via the Contact page. The Academy tier is enquiry-based, so we can scope your athlete count, competition needs, and rollout timeline.

Is our academy's athlete data safe with Athance? Who else can see it?

Yes. All academy and athlete data is confidential and covered under an NDA with Kiventra Technology & Media Consulting, Athance's parent company. Your roster, scores, and performance data are never shared with other academies, third parties, or used for anything outside operating your account, without your explicit written consent. Coaches within your academy only see what their role permits, and sensitive data like FemmeSync is never visible to coaches or academy admins regardless of role.

Plans & Pricing
What plans does Athance offer?

Three tiers: Starter (individual athletes, basic logging), Pro (competitive athletes, full data-driven coaching, FemmeSync, and multi-scope leaderboards), and Academy (for academies and coaches, with admin dashboard and roster management).

How much does Athance cost?

Pricing is being finalized ahead of launch. Check the Plans section on the homepage for the latest status. It will be announced before July 16.

Is there a free plan?

The Starter tier is built as an accessible entry point for individual athletes. See the Plans section for exactly what's included.

Can I switch plans later?

Yes, you'll be able to move between plans as your needs change. Full upgrade/downgrade details will be published alongside final pricing.

Do I pay through the app store or on the website?

You'll be able to pay through your app store (Play Store or App Store) or directly through the Web App. Full billing details will be shared at launch.

Account, Privacy & Data
Is my performance data private?

Your data is yours. Coaches and academies only see data you explicitly share via your role/permissions, and FemmeSync data specifically is never shared without consent. See our Privacy Policy for full details on data protection.

How do I delete my account and data?

Use the Delete Account page (linked in the footer of every page) to permanently remove your account and associated data.

Where can I read the full Privacy Policy / Terms of Use?

Both are linked in the footer of every page: Privacy Policy and Terms of Use.

Is our academy's data protected differently from individual athlete accounts?

Academy and association data is covered under an NDA with Kiventra Technology & Media Consulting (Athance's parent company), in addition to the standard Privacy Policy. This means your roster, member performance history, and competition data stay confidential to your organization and are never shared, sold, or repurposed without written consent.

Is Athance ISSF compliant?

Yes, the scoring engine is built to ISSF-accurate standards across all supported shooting patterns.

Who do I contact if I find a bug or have feedback?

Use the Contact page, or reach out via the in-app support option.

Still Have Questions?

We're happy to help.

Can't find what you're looking for? Reach out and we'll get back to you.

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